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After Sales
aftersales@dmt-winches.com
+40 730 711 960




ABOUT AFTER SALES



We trust in our capabilities to work in partnership with our customers and provide the best service solutions.

Our services cover the complete life cycle of our products and are focused on keeping the vessel`s availability as cost effectively as possible.

Our long term support provides a complete new inspection program which will ensure proper functionality of our products during the life-time of the vessel. Long term support service, also requires availability of spare parts. Our global sourcing powers provide worldwide availability of quality spare parts.

To ensure the shortest delivery time, we can offer service agreements than can include stock keeping for the most important spare parts.

DMT MARINE EQUIPMENT knows that your crew must be prepared to deal with any kind of problems while sailing. In this respect, we can provide training courses for operators and maintenance personnel.


INSPECTION PROGRAM FOR OUR PRODUCTS


Inspection of reduction gear
Inspection of band brakes
Inspection of friction clutch
Inspection of hydraulic system
Inspection of electric system
Functional test
Detailed report of inspection program

REDUCTION GEAR INSPECTION


Toothed wheel inspection for premature ware or damages
Ball bearing inspection for noise, clearance and wear
Inspection of greasing channels

BAND BRAKES` INSPECTION


Inspection of excessive wear of ferodo lines
Inspection for damages on the braking way surface
Band brake stoppers readjustments
Inspection of greasing channels
Inspection of brake cylinder operation and adjustments
Inspection of band brakes for excessive wear

FRICTION CLUTCH INSPECTION


Inspection of excessive wear of ferodo lines
Inspection for damages on the friction way
Greasing channels inspection
Adjustments of friction bands
Friction cylinder adjustments and operational checking

HYDRAULIC SYSTEM INSPECTION


Inspection of hydraulic pump and hydraulic motor for abnormal sounds while operating.
Readjustments of valves
Inspection of hydraulic system for leakages

ELECTRIC SYSTEM INSPECTION


Inspection of electric wires for damages
Inspection of junction box for water ingress and rust
Inspection of e-brakes for excessive wear

FUNCTIONAL TEST


The functional test is made in the presence of client representative
The functional test has the goal of showing that above inspection program has been fulfilled and the equipment matches its initial parameters

DETAILED INSPECTION REPORT


The inspection report filled is filled in by the technician who attend above inspection program and signed by the client representative
The inspection report is the document which provide warranty for the job performed for ½ year

MAINTENACE & REPAIRS


Our highly skilled team of engineers and technicians can provide service and technical solutions for almost any kind of problem which can be encountered onboard a vessel, concerning deck equipment.

We can provide assistance to our clients for replacing of parts and we are able to purchase the needed parts. Our worldwide purchasing capacities will improve delivery time of different parts.

Our reply to your needs will be immediately and will be focused in finding the best service plan in order to save time and keep the cost as effective as possible.

Every job is finished when our customer satisfaction reached the highest limits and has been saved via acknowledging it in our service report , which will be filled in with every aspects of the job done.

All of our service jobs are provided with warranty



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